/* ============================================================
   工单系统样式
   想改配色就改下面这几个变量，其余不用动
   ============================================================ */
:root {
    --main:   #2563eb;   /* 主色 */
    --main-d: #1d4ed8;   /* 主色（深） */
    --text:   #1f2937;
    --muted:  #6b7280;
    --line:   #e5e7eb;
    --bg:     #f5f6f8;
    --white:  #ffffff;
    --green:  #10b981;
    --orange: #f59e0b;
    --red:    #ef4444;
    --purple: #8b5cf6;
    --radius: 8px;
}

* { box-sizing: border-box; }

body {
    margin: 0;
    font-family: -apple-system, BlinkMacSystemFont, "Segoe UI", "Microsoft YaHei", "PingFang SC", sans-serif;
    font-size: 14px;
    line-height: 1.6;
    color: var(--text);
    background: var(--bg);
}

a { color: var(--main); text-decoration: none; }
a:hover { text-decoration: underline; }

.wrap { max-width: 1080px; margin: 0 auto; padding: 0 16px; }

/* ---------- 顶栏 ---------- */
.topbar {
    background: var(--white);
    border-bottom: 1px solid var(--line);
    position: sticky; top: 0; z-index: 10;
}
.topbar-inner {
    display: flex; align-items: center; gap: 24px;
    height: 56px;
}
.brand { font-size: 17px; font-weight: 700; color: var(--text); }
.brand:hover { text-decoration: none; }
.nav { display: flex; gap: 18px; margin-left: 8px; }
.nav a { color: var(--text); font-size: 14px; position: relative; }
.nav a:hover { color: var(--main); text-decoration: none; }
.nav a.nav-agent { color: var(--green); font-weight: 600; }

.has-badge { position: relative; }
.badge {
    background: var(--red); color: #fff;
    font-size: 11px; line-height: 1;
    padding: 3px 5px; border-radius: 9px;
    margin-left: 4px; vertical-align: 2px;
}

.userbox { margin-left: auto; display: flex; align-items: center; gap: 8px; }
.avatar { width: 26px; height: 26px; border-radius: 50%; background: var(--line); }
.uname { font-size: 13px; color: var(--muted); }
/* 导航里的用户名链接，点进去是账号设置 */
.uname-link { font-size: 13px; text-decoration: none; }
.uname-link:hover { text-decoration: none; opacity: .85; }
.logout { font-size: 13px; color: var(--muted); }

/* ---------- 主体 ---------- */
.main { padding: 24px 16px 48px; min-height: 60vh; }

.page-head {
    display: flex; align-items: center; justify-content: space-between;
    margin-bottom: 16px; gap: 12px; flex-wrap: wrap;
}
.page-head h1 { font-size: 20px; margin: 0; }

/* ---------- 卡片 ---------- */
.card {
    background: var(--white);
    border: 1px solid var(--line);
    border-radius: var(--radius);
    margin-bottom: 16px;
    overflow: hidden;
}
.card-head {
    padding: 12px 16px;
    border-bottom: 1px solid var(--line);
    font-weight: 600;
    display: flex; align-items: center; justify-content: space-between; gap: 12px;
}
.card-body { padding: 16px; }

/* ---------- 表单 ---------- */
.field { margin-bottom: 16px; }
.field label { display: block; font-weight: 600; margin-bottom: 6px; font-size: 13px; }
.field .hint { color: var(--muted); font-size: 12px; font-weight: 400; margin-left: 6px; }

input[type=text], input[type=number], textarea, select {
    width: 100%; padding: 9px 11px;
    border: 1px solid var(--line); border-radius: 6px;
    font-size: 14px; font-family: inherit; color: var(--text);
    background: var(--white);
}
input:focus, textarea:focus, select:focus {
    outline: none; border-color: var(--main);
    box-shadow: 0 0 0 3px rgba(37,99,235,.1);
}
textarea { resize: vertical; min-height: 120px; line-height: 1.7; }

/* ---------- 按钮 ---------- */
.btn {
    display: inline-block; padding: 8px 16px;
    border: 1px solid var(--line); border-radius: 6px;
    background: var(--white); color: var(--text);
    font-size: 13px; font-family: inherit; cursor: pointer;
}
.btn:hover { background: #f9fafb; text-decoration: none; }
.btn-primary { background: var(--main); border-color: var(--main); color: #fff; }
.btn-primary:hover { background: var(--main-d); }
.btn-lg { padding: 11px 28px; font-size: 15px; }
.btn-sm { padding: 4px 10px; font-size: 12px; }
.btn-danger { color: var(--red); border-color: #fecaca; }
.btn-danger:hover { background: #fef2f2; }
.btn[disabled] { opacity: .5; cursor: not-allowed; }

/* ---------- 表格 ---------- */
table { width: 100%; border-collapse: collapse; }
th, td { padding: 10px 12px; text-align: left; border-bottom: 1px solid var(--line); }
th { font-size: 12px; color: var(--muted); font-weight: 600; background: #fafbfc; }
tbody tr:hover { background: #fafbfc; }
td.no { font-family: ui-monospace, Consolas, monospace; font-size: 12px; color: var(--muted); }

/* ---------- 状态标签 ---------- */
.tag {
    display: inline-block; padding: 2px 8px;
    border-radius: 11px; font-size: 12px; line-height: 1.6;
    white-space: nowrap;
}
.tag-gray   { background: #f3f4f6; color: #4b5563; }
.tag-blue   { background: #dbeafe; color: #1e40af; }
.tag-orange { background: #fef3c7; color: #92400e; }
.tag-purple { background: #ede9fe; color: #5b21b6; }
.tag-green  { background: #d1fae5; color: #065f46; }
.tag-dark   { background: #e5e7eb; color: #374151; }
.tag-red    { background: #fee2e2; color: #991b1b; }

/* ---------- 筛选条 ---------- */
.filters { display: flex; gap: 6px; flex-wrap: wrap; margin-bottom: 16px; }
.filters a {
    padding: 5px 12px; border-radius: 6px; font-size: 13px;
    background: var(--white); border: 1px solid var(--line); color: var(--text);
}
.filters a:hover { border-color: var(--main); color: var(--main); text-decoration: none; }
.filters a.on { background: var(--main); border-color: var(--main); color: #fff; }
.filters a .n { color: var(--muted); font-size: 12px; margin-left: 4px; }
.filters a.on .n { color: rgba(255,255,255,.75); }

/* ---------- 消息流 ---------- */
.msg { padding: 14px 16px; border-bottom: 1px solid var(--line); }
.msg:last-child { border-bottom: none; }
.msg-head { display: flex; align-items: center; gap: 8px; margin-bottom: 8px; }
.msg-head .name { font-weight: 600; font-size: 13px; }
.msg-head .time { color: var(--muted); font-size: 12px; margin-left: auto; }
.msg-body { white-space: pre-wrap; word-break: break-word; }
.msg.agent { background: #f8faff; }
.msg.internal { background: #fffbeb; border-left: 3px solid var(--orange); }
.msg-tag {
    font-size: 11px; padding: 1px 6px; border-radius: 4px;
    background: #e0e7ff; color: #3730a3;
}
.msg-tag.warn { background: #fef3c7; color: #92400e; }

/* ---------- 附件 ---------- */
.atts { margin-top: 10px; display: flex; flex-wrap: wrap; gap: 8px; }
.att {
    display: inline-flex; align-items: center; gap: 6px;
    padding: 5px 10px; background: #f3f4f6; border-radius: 6px;
    font-size: 12px; color: var(--text);
}
.att:hover { background: #e5e7eb; text-decoration: none; }
.att .size { color: var(--muted); }

/* ---------- 提示条 ---------- */
.notice { padding: 12px 14px; border-radius: var(--radius); margin-bottom: 16px; font-size: 13px; }
.notice-info { background: #eff6ff; border: 1px solid #bfdbfe; color: #1e40af; }
.notice-warn { background: #fffbeb; border: 1px solid #fde68a; color: #92400e; }
.notice-err  { background: #fef2f2; border: 1px solid #fecaca; color: #991b1b; }
.notice-ok   { background: #f0fdf4; border: 1px solid #bbf7d0; color: #166534; }
.notice ul { margin: 6px 0 0; padding-left: 20px; }

/* ---------- 首页 ---------- */
.hero { text-align: center; padding: 56px 16px; }
.hero h1 { font-size: 30px; margin: 0 0 10px; }
.hero .sub { color: var(--muted); font-size: 15px; margin: 0 0 28px; }
.feature-list {
    list-style: none; padding: 0; margin: 36px auto 0; max-width: 340px;
    text-align: left; color: var(--muted); font-size: 13px;
}
.feature-list li { padding: 6px 0 6px 22px; position: relative; }
.feature-list li::before {
    content: "✓"; position: absolute; left: 0; color: var(--green); font-weight: 700;
}

/* ---------- 空状态 ---------- */
.empty-state { text-align: center; padding: 72px 16px; color: var(--muted); }
.empty-state .code { font-size: 46px; font-weight: 700; color: var(--line); margin-bottom: 10px; }
.empty-state p { margin: 0 0 20px; }

/* ---------- 详情元信息 ---------- */
.meta { display: grid; grid-template-columns: repeat(auto-fit, minmax(160px, 1fr)); gap: 12px 24px; }
.meta-item .k { font-size: 12px; color: var(--muted); }
.meta-item .v { font-weight: 600; font-size: 13px; }

/* ---------- 审计日志 ---------- */
.logs { font-size: 12px; color: var(--muted); max-height: 260px; overflow-y: auto; }
.logs div { padding: 4px 0; border-bottom: 1px dashed var(--line); }
.logs code { background: #f3f4f6; padding: 1px 5px; border-radius: 3px; }

/* ---------- 分页 ---------- */
.pager { display: flex; gap: 6px; justify-content: center; margin-top: 20px; }
.pager a, .pager span {
    padding: 5px 11px; border: 1px solid var(--line); border-radius: 6px;
    background: var(--white); font-size: 13px; color: var(--text);
}
.pager span.cur { background: var(--main); border-color: var(--main); color: #fff; }

/* ---------- 页脚 ---------- */
.footer {
    padding: 24px 0; border-top: 1px solid var(--line);
    color: var(--muted); font-size: 12px; background: var(--white);
}

/* ---------- 用户名颜色（紫名 / 蓝名 / 灰名） ---------- */
/* 紫名 = 有管理权限（创建者、超级管理员、管理员），自动显示 */
.uname-purple { color: #7c3aed; font-weight: 700; }
/* 蓝名 = 可以回复任何工单 */
.uname-blue   { color: #2563eb; font-weight: 600; }
/* 灰名 = 只能回复自己提交的工单 */
.uname-gray   { color: #6b7280; }

/* 角色标签，跟在用户名后面 */
.role-tag {
    display: inline-block;
    margin-left: 6px;
    padding: 1px 7px;
    border-radius: 4px;
    font-size: 11px;
    font-weight: 400;
    line-height: 1.6;
    vertical-align: 1px;
    white-space: nowrap;
}
.role-tag-purple { background: #ede9fe; color: #6d28d9; border: 1px solid #ddd6fe; }
.role-tag-blue   { background: #dbeafe; color: #1e40af; border: 1px solid #bfdbfe; }

/* ---------- 手机适配 ---------- */
@media (max-width: 640px) {
    .topbar-inner { gap: 12px; height: auto; padding: 10px 0; flex-wrap: wrap; }
    .nav { gap: 12px; font-size: 13px; }
    .userbox { width: 100%; margin-left: 0; }
    .main { padding: 16px 12px 40px; }
    .hero { padding: 36px 12px; }
    .hero h1 { font-size: 23px; }
    table { font-size: 13px; }
    th, td { padding: 8px; }
    /* 手机上表格横向滚动，避免挤压 */
    .table-scroll { overflow-x: auto; }
}